Privacy Policy

1. Who we are

Brazen Labs (Pty) Ltd ("Brazen Labs", "we", "us", or "our") is a software and technology company registered in South Africa and operating globally. Our registered address is Cape Town, Western Cape, South Africa. You can reach us at contact@brazenlabs.co.za.

2. Information we collect

We may collect the following categories of personal information:

• Contact information — name, email address, and any message content you submit via our contact form.
• Usage data — pages visited, referring URLs, browser type, and device information, collected automatically via analytics tools.
• Business information — company name, role, and project details shared during a consultation or proposal process.

We do not collect payment card data directly. All payment processing is handled by third-party providers.

3. How we use your information

We use collected information to:

• Respond to enquiries and provide our services.
• Improve the content and performance of our website.
• Send relevant updates if you have opted in.
• Meet legal and compliance obligations.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Legal basis for processing

Where applicable under GDPR or POPIA, we process personal data on the basis of consent (contact form submissions), legitimate interest (website analytics), or contractual necessity (client project work).

5. Cookies and tracking

Our website may use cookies and similar technologies for analytics and performance monitoring. You can control cookie settings through your browser. We do not use tracking cookies for advertising.

6. Data retention

Contact form enquiries are retained for up to 24 months to allow follow-up. Project records are retained for the duration of the engagement and 5 years thereafter for accounting purposes. You may request deletion at any time.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at contact@brazenlabs.co.za.

8. Security

We apply reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. No internet transmission is fully secure; we will notify you promptly of any breach affecting your data as required by law.

9. Third-party services

Our website may use third-party services including Vercel (hosting), Resend (email delivery), and analytics providers. Each operates under its own privacy policy. We only share data with these providers to the extent necessary to deliver our services.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified by updating the effective date above. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, please email contact@brazenlabs.co.za or write to Brazen Labs (Pty) Ltd, Cape Town, South Africa.